SupportMail transforms your inbox into a powerful helpdesk. Manage tickets, collaborate with your team, and delight customers — all from one clean dashboard.
Trusted by teams at
From the first contact to the resolved ticket, SupportMail has you covered at every step.
Receive, triage, and respond to customer emails in seconds. Smart routing ensures every message lands in the right hands immediately.
Auto-convert emails into structured tickets with priority tags, categories, and SLA timers. Never lose track of a customer request again.
Assign tickets, leave internal notes, @mention teammates, and resolve issues together — all without leaving your support queue.
Track response times, satisfaction scores, ticket volumes, and agent performance with beautiful real-time dashboards.
Get instant reply suggestions based on your knowledge base and past tickets. Resolve common questions in one click.
Connect with Slack, Shopify, Stripe, Zapier, and 50+ tools you already use. Your support stack, unified in one place.
No complicated setup. No long onboarding. Just connect your email and start supporting customers.
Link your existing support email address or create a new one at yourcompany@supportmail.us in seconds.
Add agents, set roles and permissions, and organize your team into groups by department or expertise.
Set up auto-assignment rules, canned responses, SLA policies, and integrations that match your process.
Watch tickets flow in, collaborate in real time, and track your team's performance from one beautiful dashboard.
Start free. Scale as you grow. No hidden fees, no long-term contracts required.
Don't just take our word for it — here's what real teams are saying.
"SupportMail cut our average response time from 6 hours to under 20 minutes. Our customers noticed the difference within the first week. Absolutely game-changing for our team."
"The collaboration features are brilliant. My team can work on the same ticket, leave internal notes, and hand off seamlessly. We've never been more coordinated as a support org."
"We evaluated six helpdesk tools and SupportMail won on every criteria — price, features, and most importantly, ease of use. Our agents were fully up to speed in under an hour."
Join 5,000+ teams delivering faster, smarter customer support with SupportMail. Free to start, no credit card required.